When filing a grievance, the Delegate/Alternate must follow a specific procedure and members are encouraged to work with the Delegate/Alternate to ensure that the procedure is followed. Formal grievances must be filed in "steps", permitting members to appeal to the "next level" of authority if their grievances are not satisfactorily dealt with:
Step Ia: For employees of the Health and Hospitals Corporation, this intermediate step involves submitting your grievance document to the Director of Labor Relations are your specific facility. Step II: If no response to the Union's "Step I" grievance is received within three (3) work days, or, if a satisfactory grievance decision is not enforced by the Agency within a reasonable amount of time, the Delegate/Alternate will proceed to "Step II," sending the grievance to your Agency's Director of Labor Relations with copies of the "Step I" attached. Copies of all "Step II" grievances should be sent to the Union.
Step III: Unsatisfactory "Step II" responses may be appealed to "Step III" within 10 work days of Union receipt by addressing the grievance to:
Chief Review Officer - Gail Rowan Office of Labor Relations 40 Rector Street, 4th Floor New York, New York, 10006.
Note: Employees of the NYC Housing Authority should send Step III grievances to:
General Manager - NYCHA 90 Church St., 5th Floor New York NY 10007
Social Service Employees Union Local 371
AFSCME, AFL—CIO
817 Broadway, New York, NY 10003
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